Terms of Use

YOUR TERMS OF SALE

GENERAL CONDITIONS OF SALE


ARTICLE 1 - PURPOSE
THE PURPOSE OF THIS TERMS IS TO DEFINE THE GENERAL CONDITIONS OF SALE OF THE PRODUCTS OFFERED BY:

THE IDFACTROY COMPANY VIA ITS E-COMMERCE SITE IDGRAFIX.FR

WHOSE EMAIL ADDRESS IS CONTACT @ IDGRAFIX.FR
WHOSE WEBSITE IS: HTTP://WWW.IDGRAFIX. FR,
WHOSE REGISTRATION NUMBER IN THE COMPANY REGISTER IS NRT: L-710871-A

AT HEAD OFFICE: IDC, Slu - Mirrador El Tarter - AD100 El Tarter - ANDORRA

HEREINAFTER REFERRED TO AS “IDGRAFIX”,

VIA ITS E-COMMERCE SITE ACCESSIBLE AT THE INTERNET ADDRESS HTTP://WWW.IDGRAFIX.FR
HEREINAFTER REFERRED TO AS “IDGRAFIX.FR”,


ARTICLE 2 - APPLICABILITY, OPPOSABILITY

THESE GENERAL TERMS AND CONDITIONS OF SALE APPLY, TO THE EXCLUSION OF ALL OTHER GENERAL OR SPECIFIC TERMS AND CONDITIONS OR ANY OTHER DOCUMENT, PARTICULARLY ADVERTISING, FOR ANY PURCHASE MADE VIA IDGRAFIX.FR.
THEY ARE ENFORCEABLE, TO THE EXCLUSION OF ALL OTHER GENERAL OR SPECIFIC CONDITIONS OR ANY OTHER DOCUMENT, IN PARTICULAR ADVERTISING, TO ANY COMMERCIAL OR NON-COMMERCIAL PERSON, HEREINAFTER REFERRED TO AS "THE CUSTOMER", PURCHASING VIA IDGRAFIX.FR.
ID GRAFIX IS FREE TO MODIFY THESE GENERAL TERMS AND CONDITIONS OF SALE AT ANY TIME. THE APPLICABLE AND ENFORCEABLE GENERAL TERMS AND CONDITIONS OF SALE ARE THOSE IN FORCE ON THE DAY OF THE ORDER.



ARTICLE 3 - PRODUCTS
PRESENTATION
EACH PRODUCT REFERENCE OFFERED VIA THE IDGRAFIX SHOP IS THE SUBJECT OF AN ONLINE DESCRIPTION OF ITS GENERAL CHARACTERISTICS.
ID GRAFIX IS FREE TO WITHDRAW OR MODIFY AT ANY TIME ONE OR MORE PRODUCT REFERENCES OFFERED VIA IDGRAFIX.FR. IDC IS FREE TO REPLACE A PRODUCT PRESENT IN THE IDGRAFIF.FR SHOP WITH AN EQUIVALENT PRODUCT.

ALL DECORATION KITS, STICKER PRESENT ON IDGRAFIX.FR, ARE THE PROPERTY OF OUR BRAND, ANY REPRODUCTION, EVEN PARTIAL, IS PROHIBITED. EACH DECORATION KIT HAS A COPYRIGHT MARKING - IDGRAFIX.FR IN TEXT, OR A LOGO ON ONE OR MORE STICKERS COMPRISING THE DECORATION KIT.

THE PHOTOGRAPHS AND COMMENTS USED IN THE DESCRIPTION CANNOT IN ANY WAY AND ON ANY BASIS COMMIT IDC. THE LOGOS OF THE BRANDS USED IN THE MODELS PRESENTED ON THE IDGRAFIX.FR SITE ARE THE SOLE RESPONSIBILITY OF THE END CUSTOMER. BRANDS CAN CONTACT US BY EMAIL (contact@idgrafix.fr) IF THEY DO NOT WANT TO APPEAR ON OUR CUSTOMERS' DECORATION KITS.
IDC REMAINS AT THE CUSTOMER'S DISPOSAL FOR ANY ADDITIONAL DETAILS CONCERNING THE PRODUCTS OFFERED VIA THE IDGRAFIX.FR SHOP:

TO THE FOLLOWING EMAIL ADDRESS CONTACT@IDGRAFIX.FR
OR VIA THE CONTACT FORM (AUTOMATIC CALLBACK BY TELEPHONE AT YOUR CONVENIENCE) FROM TUESDAY TO FRIDAY FROM 2:00 P.M. TO 6:00 P.M.

DURATION OF THE OFFER
THE SAID PRODUCTS ARE OFFERED FOR SALE WITHIN THE LIMITS OF AVAILABLE STOCKS.

PRICE
THE PRICES OF THE PRODUCTS OFFERED VIA IDGRAFIX.FR ARE INDICATED IN EURO EXCLUDING DELIVERY COSTS AND REMAIN VALID AS LONG AS THEY REMAIN, DUE TO IDGRAFIX, ACCESSIBLE VIA THE IDGRAFIX.FR SHOP.
HOWEVER, IN THE EVENT OF A CHANGE IN THE IGI-TVA RATE (4.5%), THE IMPACT MAY BE IMMEDIATE, INCLUDING FOR ORDERS IN PROGRESS. IDC IS FREE TO CHANGE PRICES AT ANY TIME IN THE ABSENCE OF A FINAL ORDER. THE CUSTOMER WILL BE INFORMED OF THE DELIVERY COSTS BEFORE FINAL CONFIRMATION OF THE ORDER.

PRODUCT WARRANTY
THE PRODUCTS OFFERED FOR SALE VIA IDGRAFIX.FR ARE COMPLIANT WITH EUROPEAN LEGISLATION AND BENEFIT FROM ALL LEGAL GUARANTEES. IDC CANNOT IN ANY WAY AND ON ANY BASIS BE LIABLE IN THE EVENT THAT THE PRODUCT DOES NOT COMPLY WITH FOREIGN LEGISLATION. IDC CANNOT IN ANY WAY AND ON ANY BASIS BE LIABLE IN THE EVENT THAT THE PRODUCT HAS BEEN MISUSED OR INSTALLED BY THE CUSTOMER.


ARTICLE 4 - ORDER
PROCESS
ORDERING PRODUCTS OFFERED FOR SALE VIA IDGRAFIX.FR IS DONE ONLINE ACCORDING TO THE FOLLOWING PROCESS:

SELECTION OF THE PRODUCT(S);
VERIFICATION OF THE SELECTED PRODUCT(S);
IF APPLICABLE, MODIFICATION OF THE SELECTED PRODUCT(S), AND VERIFICATION OF THE ORDER THUS MODIFIED;
ACCEPTANCE WITHOUT RESERVATIONS OF THE GENERAL CONDITIONS OF SALE;
ENTRY BY THE CUSTOMER OF DATA CONCERNING HIM NECESSARY FOR PROCESSING THE ORDER (NAME, FIRST NAME, DELIVERY ADDRESS, BILLING ADDRESS, EMAIL ADDRESS, etc.);
CHOICE OF PAYMENT METHOD (BANK CARD, PAYPAL);
VERIFICATION OF THE ORDER DETAILS AND IN PARTICULAR THE DETAILS OF THE TOTAL PRICE (DELIVERY COSTS, POSSIBLE DISCOUNTS, AMOUNT EXCL. VAT, IGI RATE APPLICABLE ON THE DAY OF THE ORDER, IGI AMOUNT, AMOUNT INCL. VAT);
IF APPLICABLE, MODIFICATION OF THE ELEMENTS ENTERED, AND VERIFICATION OF THE ORDER THUS MODIFIED;
FINAL CONFIRMATION OF THE ORDER;
IF APPLICABLE, PAYMENT BY BANK CARD.

EACH OF THESE CONTROL LEVELS RESULTS IN A SPECIFIC SCREEN PAGE.
THE CUSTOMER MAY ONLY ACCESS ONE OR THE OTHER OF THESE LEVELS AFTER HAVING VALIDATED THE PREVIOUS LEVEL. THE CUSTOMER MAY FREELY RETURN TO THE PREVIOUS LEVELS UNTIL THE FINAL CONFIRMATION OF THE ORDER, PARTICULARLY IN ORDER TO MAKE MODIFICATIONS.

SALES TRAINING
THE FINAL CONFIRMATION OF THE ORDER FORMS THE SALES CONTRACT BETWEEN IDC AND THE CUSTOMER RELATING TO THE GOOD(S) ORDERED.

ACKNOWLEDGMENT OF RECEIPT OF ORDER
ID GRAFIX WILL ACKNOWLEDGE RECEIPT ONCE THE ORDER HAS BEEN DEFINITELY CONFIRMED:
IMMEDIATELY ON THE SCREEN, WITH THE POSSIBILITY FOR THE CUSTOMER TO PRINT OR DOWNLOAD THE CORRESPONDING DOCUMENT; AND AS SOON AS POSSIBLE TO THE EMAIL ADDRESS PROVIDED BY THE CUSTOMER.
IDC CANNOT BE HELD LIABLE IN THE EVENT THAT IT IS NOT POSSIBLE TO ACKNOWLEDGE RECEIPT BY EMAIL DUE TO THE CUSTOMER, IN PARTICULAR WHEN THE EMAIL ADDRESS PROVIDED BY THE CUSTOMER IS FOUND TO BE NON-EXISTENT, ERRONEOUS, INVALID OR FULL.

THE DECORATION KITS PRESENT ON THE IDGRAFIX.FR ONLINE STORE ARE MODIFIABLE (LOGOS, COLORS) ONLY BEFORE THE CUSTOMER'S FINAL ORDER. FOR CUSTOMIZATIONS SUCH AS THE DRIVER'S NAME, THE RACE NUMBER, THE CUSTOMER MUST INDICATE THIS INFORMATION IN THE ORDER COMMENTS, WE WILL NOT MAKE A VISUAL BEFORE PRINTING ON THIS TYPE OF CUSTOMIZATION.

IN THE EVENT THAT THE CUSTOMER WANTS A CUSTOMIZATION OF LOGO, COLORS, HE MUST MAKE THE REQUEST BEFORE PLACING AN ORDER ON THE SITE. THIS TYPE OF REQUEST WILL RESULT IN A DEPOSIT REQUEST FOR A CUSTOM ORDER.

CONSERVATION
THE GENERAL TERMS AND CONDITIONS OF SALE IN FORCE AT THE TIME OF THE ORDER AND THE ACKNOWLEDGMENT OF RECEIPT OF THE ORDER ARE KEPT BY ID GRAFIX FOR A PERIOD OF TEN YEARS FROM DELIVERY OF THE ORDER. THE CUSTOMER MAY OBTAIN A DIGITAL COPY UPON REQUEST.

The DATA concerning the CB payment is encrypted when validating your payment. This data is not stored by the company id grafix


ARTICLE 5 - PAYMENT
THE CUSTOMER HAS THE FOLLOWING PAYMENT METHODS TO CHOOSE FROM:

- PAYMENT BY HIPAY in CB-VISA-MASTERCARD, SECURE ONLINE PAYMENT SYSTEM SET UP AND ADMINISTERED UNDER THE RESPONSIBILITY OF HIPAY .

- PAYPAL ACCOUNT (Paypal transaction fees payable by the customer)


SPECIAL CASE OF THE SALE OF 100% CUSTOMIZED DECORATION KIT, PAYMENT WILL BE MADE BEFORE THE CREATION OF THE DECORATION KIT MODEL.


ARTICLE 6 - SHIPPING, DELIVERY
THE PRODUCTS ORDERED AND PAID FOR WILL BE SHIPPED TO THE CUSTOMER, TO THE DELIVERY ADDRESS INDICATED BY HIM WHEN PLACING THE ORDER, AS SOON AS POSSIBLE AND AT THE LATEST WITHIN THIRTY DAYS OF FULL PAYMENT OF THE ORDER, WHICH IS:

IMMEDIATELY IN THE EVENT OF PAYMENT BY BANK CARD OR PAYPAL (IN PRINCIPLE ONLY BECAUSE PAYMENTS BY FOREIGN CARDS MAY GIVE RISE TO A SPECIAL AUTHENTICATION OR VERIFICATION PROCEDURE WHICH HAS THE EFFECT OF SLOWING DOWN THE PROCESSING OF THE ORDER),
DEFERRED UPON RECEIPT IN CASE OF PAYMENT BY CHECK. THE DELIVERY COSTS INDICATED WHEN ORDERING ARE THE RESPONSIBILITY OF THE CUSTOMER.

IN THE EVENT OF DELIVERY OUTSIDE TERRITORY (France and Andorra): THE CUSTOMER WILL ALSO BEAR THE TAXES AND CUSTOMS DUTIES THAT MAY BE APPLICABLE IN HIS COUNTRY. IDC IS UNDER NO CIRCUMSTANCES REQUIRED TO VERIFY AND INFORM THE CUSTOMER OF THE TAXES AND CUSTOMS DUTIES APPLICABLE IN THIS CASE. THIS VERIFICATION IS THE CUSTOMER'S RESPONSIBILITY. THE CUSTOMER WILL PAY THE CUSTOMS DUTIES DIRECTLY TO THE DELIVERY PERSON OR TO THE TAX SERVICES OF HIS COUNTRY.

IN THE EVENT OF UNAVAILABILITY OF THE ORDERED PRODUCT FOR MORE THAN 10 WEEKS, THE CUSTOMER WILL BE INFORMED AND WILL BE REIMBURSED OF THE SUMS PAID FOR THE PURCHASE OF THIS PRODUCT, AT THE LATEST WITHIN THIRTY DAYS OF THIS PAYMENT. REIMBURSEMENT WILL BE MADE BY PURCHASE VOUCHER (VALID FOR 1 YEAR ON IDGRAFIX.FR) ADDRESSED IN THE CUSTOMER'S NAME AND, IN THE ABSENCE OF OTHER INFORMATION FROM THE CUSTOMER, TO THE BILLING ADDRESS INDICATED ON THE ORDER.
THE FAILURE OR DELAY IN DELIVERY ATTRIBUTABLE TO THE SPECIFIC SERVICE PROVIDER IS THEIR RESPONSIBILITY.


ARTICLE 7 - RIGHT OF WITHDRAWAL
Returns are possible within 14 days of receiving your order and only for non-custom or special orders. As our products are made to order, all returns are subject to a restocking fee of 20% of the purchase price as well as a deduction of our actual outbound shipping costs. Please be careful when placing your order to ensure that you are ordering the correct products as this policy applies to returns for any reason, including order errors.

THE RETURN AND REFUND OF DECORATION KIT WITH A CUSTOMIZATION, CHOICE OF YEAR OR MODEL, or CUSTOMIZATION OR DECO WITH CUSTOMER OPTION IS NOT POSSIBLE.
THE RETURN OF THE PRODUCT MUST ONLY BE CARRIED OUT AFTER VALIDATION AND AUTHORIZATION BY ID GRAFIX , THIS RETURN WILL BE PRECEDED BY A REGISTERED LETTER INDICATING THE CUSTOMER'S WITHDRAWAL.

IN PERFECT CONDITION IN ITS ORIGINAL PACKAGING, UNDAMAGED AND ACCOMPANIED BY ALL ITS ACCESSORIES, INSTRUCTIONS, WARRANTY AND A COPY OF THE PURCHASE INVOICE.

ID GRAFIX , IN THE EVENT OF REGULAR EXERCISE OF THIS RIGHT BY THE CUSTOMER, WILL REIMBURSEMENT WITHIN A MAXIMUM PERIOD OF THIRTY DAYS, BY PURCHASE VOUCHER (VALID FOR 1 YEAR ON IDGRAFIX.FR) ADDRESSED IN THE CUSTOMER'S NAME AND, IN THE ABSENCE OF OTHER INFORMATION ON THE CUSTOMER'S PART, TO THE BILLING ADDRESS INDICATED IN THE ORDER.

IN THE EVENT THAT THE ORDER IS NOT COMPLETE, DAMAGED OR NOT CONFORMING WHEN RETURNED, WE WILL APPLY A DEDUCTION OF 100% ON THE VALUE OF THE ITEMS.

ARTICLE 8 - INFORMATION ON YOUR ORDER - INVOICE
DURING THE PROCESSING OF YOUR ORDER, YOU WILL RECEIVE EMAILS INFORMING YOU OF THE VALIDATION OF YOUR ORDER, OF ITS PROCESSING AND THEN OF ITS SHIPMENT.
WHEN THE ORDER HAS LEFT OUR WAREHOUSE, YOU WILL RECEIVE AN EMAIL INFORMING YOU OF THE COLISSIMO or GLS TRACKING NUMBER (TRACKING ON THE COLISPOSTE.FR or GLS.FR WEBSITE).

AT ANY TIME YOU CAN KNOW THE STATUS OF YOUR ORDER FROM YOUR ACCOUNT ON IDGRAFIX.FR
YOUR INVOICE CAN BE VIEWED AND PRINTED FROM YOUR ACCOUNT ON WWW.IDGRAFIX.FR FOR ALL ORDERS IN "SHIPPED" STATUS.


ARTICLE 9 - PERSONAL DATA
THE CUSTOMER IS INFORMED THAT THE PERSONAL DATA CONCERNING HIM, ENTERED BY HIM WHEN PLACING THE ORDER, ARE SUBJECT TO COMPUTER PROCESSING INTENDED FOR THE PROCESSING OF HIS ORDER.
THIS DATA MAY ALSO BE USED FOR COMMERCIAL MONITORING PURPOSES, IN PARTICULAR SO THAT THE CUSTOMER CAN BE INFORMED, IN PARTICULAR BY EMAIL, OF THE SHOP'S COMMERCIAL OFFERS.
HOWEVER, HE MAY OPPOSE THIS MONITORING:

EITHER AT THE TIME OF ORDERING BY CHECK THE BOX OFFERING THIS POSSIBILITY;
OR, FAILING THAT, BY EXPRESSLY INDICATING IT TO IDC VIA THE ELECTRONIC ADDRESS MADE AVAILABLE FOR THIS PURPOSE ON ANY TRACKING MEDIA, IN PARTICULAR ELECTRONIC MAIL, WHICH WOULD BE ADDRESSED TO IT.

ARTICLE 10 - COMPLAINTS - CUSTOMER SERVICE
FOR ANY INFORMATION OR COMPLAINT, ID GRAFIX CUSTOMER SERVICE IS AVAILABLE:

TO THE FOLLOWING EMAIL ADDRESS CONTACT@IDGRAFIX.FR

ARTICLE 11 - RETURN AND CREDIT ON ORDER
RETURN OF GOODS:
FOR ANY PRODUCT RETURN, YOU MUST FIRST OBTAIN A RETURN NUMBER BY CONTACTING OUR CUSTOMER SERVICE AND EXPLAINING THE REASONS FOR YOUR RETURN.

NEVER RETURN AN ORDER TO US WITHOUT HAVING PREVIOUSLY ANNOUNCED US AND WITHOUT HAVING OBTAINED A RETURN NUMBER, WE WOULD UNFORTUNATELY BE OBLIGED TO REFUSE YOUR RETURN.
THE RETURN NUMBER IS ONLY VALID FOR 8 CLEAR DAYS, SO DO NOT DELAY BEFORE RETURNING YOUR PRODUCTS.
IN ANY CASE THE PRODUCTS MUST BE RETURNED TO US IN NEW CONDITION WITH THE PACKAGING, WITH A COPY OF THE INVOICE (AVAILABLE ON YOUR IDGRAFIX ACCOUNT). IF THIS IS NOT THE CASE WE WILL APPLY A PENALTY OF 20% OF THE VALUE OF THE ITEM WHEN REFUNDED BY CREDIT.

RETURN OF DECORATION KITS WITH CHOICE OF MODEL OR YEAR, PERSONALIZED OR CUSTOMIZED (NAME, LOGO, RACE NUMBER), WITH COLOR OPTION (FLUO, CHROME), OPTIONS (DOORS, ROOF, ADDITIONAL COVER): THESE DECORATION KITS CANNOT BE RETURNED OR EXCHANGED BY IDGRAFIX.FR.

DECORATION KITS ON SALE, ON PROMOTION OR WITH A TIME-LIMITED PROMOTIONAL CODE CANNOT BE RETURNED OR EXCHANGED BY IDGRAFIX.FR



THE CREDITS ISSUED BY IDGRAFIX ARE VALID FOR 1 YEAR ON OUR ONLINE STORE "IDGRAFIX.FR" FROM THE DATE OF THE ORDER TO WHICH IT IS LINKED. THE CREDIT IS MATERIALIZED BY AN ALPHANUMERIC CODE THAT MUST BE ENTERED WHEN CHOOSING THE PAYMENT AND VALIDATED SO THAT THE AMOUNT IS DEDUCTED FROM THE CURRENT ORDER.
TO BE USED, THE AMOUNT OF THE CREDIT CREDIT MUST EXCEED THE TOTAL AMOUNT OF THE ORDER WITHOUT SHIPPING COSTS. WHEN THE 1 YEAR VALIDITY PERIOD IS EXCEEDED, THE CREDIT CREDIT CANNOT BE USED BY THE CUSTOMER AND DOES NOT GIVE REQUEST FOR REFUND.

ARTICLE 12 - SPECIAL CASE OF CUSTOM DECORATION KITS
WE ASK FOR A DEPOSIT OF €50 FOR THE DESIGN OF THE DECORATION KIT MODEL. THIS DEPOSIT IS THEN DEDUCTED FROM THE TOTAL AMOUNT OF THE CUSTOM DECORATION KIT.

THE €50 DEPOSIT FOR THE CUSTOMIZED MODEL IS NOT REFUNDABLE IF ONE OF OUR GRAPHIC DESIGNERS HAS ALREADY DESIGNED A MODEL.

CUSTOM DECORATION KITS CANNOT BE RETURNED. VECTOR TYPE SOURCE FILES REMAIN THE PROPERTY OF IDC - IDGRAFIX.FR. VECTOR FILES ARE NOT PROVIDED TO THE CUSTOMER.

ARTICLE 13 - COLOR / PRINTING RENDERING OF DECORATION KITS
THE VISUALIZATION ON THE COMPUTER SCREEN, SMARTPHONE, TABLET IS IN RGB COLOR, THE DIGITAL PRINTING OF THE DECORATION KITS ARE WHEN IT IS IN CMYK COLOR. THIS DIFFERENCE IN DISPLAY AND PROCESSING CAN GIVE DIFFERENT NUANCES, BRIGHTNESS OF COLORS.

THE FACT THAT THE FINAL COLOR OR PRINT RENDERING IS NOT IDENTICAL TO YOUR DISPLAY ON THE SCREEN CANNOT GIVE RISE TO A RETURN OF THE DECORATION KIT. IT WILL THEREFORE NOT BE POSSIBLE TO MAKE AN EXCHANGE OR A REFUND OF THE DECORATION KIT ON THE PRETEXT THAT YOU ARE NOT SATISFIED WITH ITS RENDERING.

ARTICLE 14 - APPLICABLE LAW
THIS CONTRACT IS SUBJECT TO ANDORRAN LAW. THE LANGUAGE OF THIS CONTRACT IS FRENCH AND HAS BEEN TRANSLATED FROM THE OFFICIAL GTC INTO CATALAN. IF THERE WAS TO BE A MAIL OR ANY CLAIM, ONLY THE CATALAN VERSION WILL BE AUTHENTIC.

ARTICLE 15 - DISPUTES
IN THE EVENT OF A DISPUTE, THE ANDORRAN COURTS WILL HAVE SOLE JURISDICTION. IN THE EVENT OF A DISPUTE WITH A MERCHANT, THE COMMERCIAL COURTS OF THE IDC HEAD OFFICE WILL HAVE SOLE JURISDICTION.


THE IDGRAFIX TEAM

general conditions translated from the legal version in Andorra into Catalan language.

Property of:

IDC, Slu

PRINCIPATE OF ANDORRA

NRT: L-710871-A